Shipping and Returns
What is your return policy?
- We want you to love your Luxe Palette item!
- If your item arrives defective or damaged, contact us right away and we'll work with you to resolve the problem. Please use our Contact Us page to let us know the problem and include your order number.
- For all other returns - We are a small business and are unable to offer free returns like many large corporations. But, if you need to place a return please Contact Us to start the process and we'll help you out. Here are some details:
- We will provide a label for you to use.
- Once we receive your item, we will refund your purchase price, minus your original shipping and return shipping.
How much is shipping in the US?
- Shipping in the US is $6.99 if you spend $0-$99.
- If your cart subtotal (before taxes) adds up to more than $98, you will receive free shipping.
- We also offer expedited shipping options at checkout.
How much is international shipping?
- International shipping is a $24.99 flat rate.
- We do not offer a free shipping option for international orders.
How long will it take my item to arrive?
Approximate Shipping Times - Our most up to date production times are listed at the top of each page on our banner.
- Orders ship from various locations in the United States.
- Continental US orders take 2-7 business days to arrive after they are shipped.
- International orders usually take 7-21 business days to arrive after they are shipped. With international orders, we cannot guarantee that your order will arrive in this time frame because each country has different processing time for customs and delivery.
- Expedited shipping options are available for US orders and can be selected upon checkout.