Shipping and Returns
What is your return policy?
- Simple - we want you to love your Luxe Palette item! If you aren't happy for any reason, we will be happy to accept a return within 30 days of your order. We ask that your item be unused and unwashed. Please use our Contact Us page to let us know the problem and include your order number. We will send you a prepaid return label at no cost to you. Once we receive your item you will be refunded your entire item price, minus your original shipping cost.
- If your item arrives defective or damaged, contact us right away and we'll get a new one out to you quickly.
How much is shipping in the US?
- Shipping in the US is FREE for a limited time if you spend $0-$99.
- If your cart subtotal (before taxes) adds up to more than $99, you will receive free shipping.
- We also offer expedited shipping options at checkout.
How much is international shipping?
- International shipping is a $24.99 flat rate.
- We do not offer a free shipping option for international orders.
How long will it take my item to arrive? COVID Update:
Approximate Shipping Times - Current shipping speeds are slightly slower while we follow procedures for social distancing and cleaning procedures to keep our employees and customers safe. During this time, please allow up to 5 business days for your order to ship.
- Your items will ship within 5 business days and you will receive a tracking number once your item ships.
- Continental US orders take 2-7 business days to arrive after they are shipped.
- International orders take 7-21 business days to arrive after they are shipped.
- Expedited shipping options are available for US orders and can be selected upon checkout.