Shipping and Returns
What is your return policy?
- We want you to love your Luxe Palette item! If your item arrives defective or damaged, contact us right away and we'll work with you to resolve the problem. Please use our Contact Us page to let us know the problem and include your order number.
- We are unable to accept returns for other reasons, as we are a growing company and each blanket is printed just for you after you place your order. But, we really do strive for great customer service, so if you have a question about returns, please Contact Us and we will see what we can do to help.
How much is shipping in the US?
- Shipping in the US is FREE for a limited time if you spend $0-$99.
- If your cart subtotal (before taxes) adds up to more than $99, you will receive free shipping.
- We also offer expedited shipping options at checkout.
How much is international shipping?
- International shipping is a $24.99 flat rate.
- We do not offer a free shipping option for international orders.
How long will it take my item to arrive? COVID Update:
Approximate Shipping Times - Current shipping speeds are slightly slower while we follow procedures for social distancing and cleaning procedures to keep our employees and customers safe. Our most up to date production times are listed at the top of each page on our banner.
- All orders are shipped from Phoenix, AZ and you will receive a tracking number once your item ships.
- Continental US orders take 2-7 business days to arrive after they are shipped.
- International orders usually take 7-21 business days to arrive after they are shipped. With international orders, we cannot guarantee that your order will arrive in this time frame because each country has different processing time for customs and delivery.
- Expedited shipping options are available for US orders and can be selected upon checkout.